.Terms & Conditions 2025 – Living by Nature UK

Living by Nature UK is operated by Living by Nature UK Ltd, registered with Companies House. You can contact us via our website.

1. Payments

1.0 Payments for our services can be made through our Website or by BACS transfer. Bank details are available on request. Cheques may be accepted in limited circumstances.

1.1 Bookings require full payment upfront.

1.1a Where a deposit is accepted, it becomes non-refundable after a 14-day cooling-off period.

1.1b Some partnered or long-range expeditions may include an extended refundable period for deposits paid more than 18 months in advance. If applicable, this will be clearly stated in the trip information.

1.2 We may accept a 25% deposit for certain bookings made more than 28 days before the course date.

1.3 Bookings made within 28 days of the course date must be paid in full.

1.4 Any remaining on-the-day fees must be paid in cash unless otherwise agreed in advance. Invoices and receipts can be provided by email.

1.5 A booking is only confirmed once payment and completed booking forms are received, and we have issued confirmation.

1.6 By making a payment, all participants agree to be bound by these Terms & Conditions.

2. Cancellation by the Client

We understand that plans can change, but we also need reasonable notice. We strongly recommend taking out personal travel insurance to cover potential cancellation costs.

2.1 Cancellations must be made in writing or by email.

2.2 Course cancellations incur the following fees:

  • 29+ days before course: 25% of course fees

  • 28–7 days before course: 50% of course fees

  • 7 days or fewer: 100% of course fees

2.2a Expedition cancellation fees:

  • 70+ days before expedition: 25% of fees

  • 70–42 days before expedition: 50% of fees

  • 42 days or fewer: 100% of fees

2.3 Postponements are treated as cancellations unless we agree otherwise in writing.

2.4 Bespoke courses involving significant pre-planning may incur a 100% charge if cancelled within 8 weeks of the event. We will inform you if this applies at the time of booking.

3. Cancellation by Living by Nature UK

We will only cancel a course as a last resort. Severe weather or unforeseeable circumstances may require us to cancel with little or no notice.

3.1 If weather renders a specific activity unsafe, we may offer a suitable alternative activity or location on the same day.

3.2 If we fully cancel a course, we will offer an alternative date or a full refund.

3.3 If we cancel and no alternative is possible, all fees and deposits will be refunded in full.

3.4 If cancellation is due to events beyond our control (e.g., government restrictions, civil emergencies, pandemics), we will offer a rescheduled date or an 18-month gift voucher.

4. Cancellation During a Course

4.1 We reserve the right to stop a course immediately if participant behaviour compromises safety. We may remove individuals or entire groups at our discretion.

4.2 All participants, including parents, guardians and leaders, must follow safety instructions at all times.

4.3 Anyone suspected to be under the influence of drugs or alcohol will result in the course being immediately stopped.

4.4 No refunds will be issued if a course is halted due to unsafe behaviour or non-compliance.

5. Force Majeure

5.1 A “Force Majeure Event” includes any event beyond our reasonable control, such as industrial action, civil unrest, terrorism, natural disasters, failure of utilities, transport disruptions, legal restrictions, or supplier failures.

5.2 We are not liable for delays or failure to perform arising from a Force Majeure Event.

5.3 If a Force Majeure Event prevents us from safely running the course, the course leader may:

  • find an alternative method, location or route to continue safely, or

  • cancel the course/expedition immediately.

6. Miscellaneous

6.1 All clients must complete the required booking form.

6.2 Non-disclosure of medical conditions, injuries or surgeries may create risk. Living by Nature UK accepts no responsibility for issues arising from withheld information.

6.3 Transport is not included unless stated. Participants must arrange their own travel to and from locations. Use of our vehicles is by prior agreement only.

6.3a Clients are responsible for all medical or rescue costs incurred during incidents. For activities outside the UK, clients must obtain suitable medical and rescue insurance.

6.4 All safety equipment is provided unless specified otherwise.

6.5 Deliberate damage to equipment will be charged at the cost of replacement. Charges may be invoiced to individuals or the booking organisation.

7. Data Protection

7.1 We will never pass your details to third parties without your permission.

7.2 We may contact you with updates or offers; you can opt out at any time.

7.3 Booking forms are retained for at least 7 years in line with insurance and legal requirements.

8. Risk & Liability

8.1 We take every reasonable measure to ensure safety. However, outdoor environments and activities inherently involve risk, which cannot be completely removed.

8.2 Participants must follow all instructions from instructors. Failure to do so may result in injury, death or loss, for which we cannot be held liable.

8.3 By booking a Living by Nature UK course or activity, all participants accept that personal risk is involved.

8.4 We strongly recommend personal accident insurance and insurance for personal belongings. We are not responsible for loss or damage to personal items.

No variation to these Terms & Conditions will be valid unless agreed in writing by Living by Nature UK.