Privacy Policy – Living by Nature UK

Living by Nature UK (“we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or any of our services, courses, expeditions or online shop (“Services”).

By using our Website or Services, you agree to the practices described below.

What Information We Collect

We may collect:

Information you give us, such as:
– name, email, phone number and postal address
– payment information (processed securely; we do not store card details)
– health or dietary information relevant to course/expedition safety
– age, physical attributes and emergency contact details when required
– messages, feedback, form submissions or social media posts directed to us

Information we collect automatically, such as:
– IP address, browser type, device information
– Website usage data (pages visited, time spent, clicks, etc.)

Public social media content, such as posts tagged with #LivingByNatureUK.

How We Use Your Information

We use your information to:
– process orders, bookings and payments
– communicate with you about your purchase, booking or enquiry
– ensure safety and appropriate support on courses and expeditions
– send newsletters or marketing emails (with your consent)
– improve our Website, Services and customer experience
– meet legal and security requirements

We do not sell, rent or swap your personal information.

Cookies & Analytics

We use cookies and similar technologies to improve your browsing experience.
We may also use tools such as Google Analytics to understand Website usage.
You can disable cookies in your browser, but some features may not work properly.

Sharing Your Information

We may share your information with:
– our staff and trusted service providers (ecommerce, payment, hosting, email, booking systems, etc.)
– authorities, if legally required
– potential business partners in the event of a business change (e.g., sale or merger)

We never share your information for third-party marketing.

International Data Transfers

Your information may be processed outside the UK/EU by our service providers.
We take reasonable steps to ensure it remains protected.

Your Rights

If you are in the UK/EU, you have the right to:
– access your information
– correct inaccurate data
– delete your information (in most cases)
– withdraw consent
– object to certain processing
– restrict processing
– request data portability

To exercise your rights, please contact us.

Children’s Privacy

Our Website is for users aged 18+.
We do not knowingly collect data from children under 16 without parental consent.

Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Policy occasionally. The latest version will always be available on this page.

Contact Us

If you have questions or requests, please contact:
[insert preferred email address, e.g., info@livingbynature.co.uk]

You may also make a complaint to the UK Information Commissioner’s Office (ICO).